About EM Consulting Agency
Operational systems that make performance consistent.
EM Consulting Agency helps hospitality operators move from reactive execution to system-led operations. We build staffing systems, shift execution frameworks, and manager accountability structures that create consistency across teams, shifts, and service environments.
Whether you operate a single location or multiple sites, operational pressure increases when standards are inconsistent. When performance depends on constant owner involvement or individual managers holding things together, growth becomes unstable. Our work installs the structure that makes execution repeatable, trainable, and sustainable.
Mission
EM Consulting Agency helps hospitality operators build repeatable systems for staffing execution, shift consistency, and manager accountability so operations run smoothly without constant owner intervention.
Vision
To raise the standard of hospitality operations by making excellence consistent, scalable, and system-led across restaurants, event spaces, and multi-unit groups.
Meet the Founder
Ebony Mitchell, MS
Ebony Mitchell is the Founder of EM Consulting Agency LLC and has over 20 years of experience in the hospitality field supporting frontline execution, leadership accountability, and operational performance.
She earned her Master of Science degree in Management and Systems (STEM) from New York University. Her approach is grounded in operational discipline, real-world execution, and systems that hold under pressure.
Throughout her career, Ebony has seen the same challenge across restaurants, event spaces, and hospitality teams: strong concepts struggling with inconsistent execution. Without clear systems, teams become reactive, managers lack structure, and owners are pulled back into daily operations.
Ebony partners with operators to build the systems that stabilize execution, strengthen leadership performance, and allow the business to run with clarity instead of chaos.
My Approach
Systems that drive real execution, not reports.
Every engagement is designed to strengthen frontline performance and leadership execution at the same time.
Execution Over Theory
We focus on what your team needs to do differently starting on the next shift, not what looks good on paper.
Systems Managers Can Actually Follow
Clear, simple tools that support real-world operations and hold up under pressure.
Accountability That Strengthens Leadership
Performance rhythms that improve follow-through without micromanagement.
Standards That Are Never Optional
Shift handoffs, coverage plans, training, service standards, and SOPs must hold consistently.
Built for Sustainability
The goal is long-term stability and scalable execution, not short-term fixes driven by heroics.